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Please send a request to discontinue my internet account. An account will be discontinued at the completion of your current billing month (ie. if your billing date is the 5th and this is the 8th, you will be discontinued on your anniversary date of the next month. Requests must be sent prior to billing dates which are the beginning of the week that payment is due.No monthly prorations). You may also send this information to:

CWIA 1731 Howe Ave. PMB364 Sacramento, CA 95825.

No phone discontinue orders will be taken.

Activation fees are nonrefundable! There are no refunds of prepaid usage based service.

Please make sure you have a return email address so we can send verification of disconnect. This gives you proof you have disconnected service. Please use your new email address if you have one.

Please make sure you check your email prior to disconnect to empty your mail box.

Please check the frequently asked questions for answers to problems relating to connection speed and busy circuits.

This is not AOL or Compuserve and will not disconnect their service. You must contact them.

First Name:

Last Name:

User name:

Password:

  New Email:

          Disconnect at end of current billing month
          Disconnect immediately (no refund on unused portion of month)
          Disconnect on:
Reason for discontinuing:
          Moving from area
          Don't use enough
          Other
          Changing to another provider
Main reason for new provider
          Price
          Cable or DSL speed
          Speed of Service
          Get too many busy circuits
          Customer Support

Other Comments (we would like your comments to help improve our services):

This is not AOL or Compuserve and will not disconnect their service. You must contact them.

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